Privacy Policy – Level Custom
Last updated: 1st April 2026
Level Custom (operated by Level Velo Ltd) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible way in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
1. Who We Are
Level Custom is a trading name of Level Velo Ltd.
Data Controller: Level Velo Ltd
Email: sales@levelcustom.co.uk
If you have any questions about this policy or your data, please contact us using the details above.
2. What Data We Collect
We may collect and process the following personal data:
Name and contact details (email, phone number, address)
Billing and payment information
Order history and purchase details
Account information (if you create an account)
Communications with us (emails, messages, enquiries)
Website usage data (via cookies and analytics tools)
3. How We Use Your Data
We use your personal data for the following purposes:
To process and fulfil your orders
To manage payments and prevent fraud
To communicate with you regarding your order or enquiries
To provide customer support
To improve our products, services, and website
To send marketing communications (only where you have given consent)
4. Legal Basis for Processing
Under GDPR, we rely on the following legal bases:
Contract: To fulfil orders and provide our services
Legal obligation: To comply with legal and accounting requirements
Legitimate interests: To improve our services and prevent fraud
Consent: For marketing communications and non-essential cookies
5. Sharing Your Data
We only share your data where necessary, including with:
Payment providers (e.g. Stripe, PayPal)
Ecommerce platform providers (e.g. Shopify)
Shipping and logistics partners
Marketing and analytics providers (e.g. email platforms, Google Analytics)
All third parties are required to handle your data securely and in accordance with data protection laws.
We do not sell your personal data.
6. International Data Transfers
Some of our service providers may process data outside the UK/EEA.
Where this occurs, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.
7. Data Retention
We retain your personal data only as long as necessary to:
Fulfil the purposes outlined above
Comply with legal, tax, and accounting obligations
When data is no longer required, it is securely deleted or anonymised.
8. Your Rights
Under GDPR, you have the right to:
Access your personal data
Request correction of inaccurate data
Request deletion of your data
Restrict or object to processing
Request data portability
Withdraw consent at any time (for marketing)
To exercise any of these rights, please contact us at [Insert Email].
You also have the right to lodge a complaint with your local data protection authority.
9. Cookies
Our website uses cookies to enhance your experience and analyse website traffic.
Cookies may include:
Essential cookies (required for website functionality)
Analytics cookies (e.g. Google Analytics)
Marketing cookies (if applicable)
You can manage or withdraw your consent to cookies at any time via your browser settings or cookie banner.
10. Security
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
11. Third-Party Links
Our website may contain links to other websites.
We are not responsible for the privacy practices of those websites.
12. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated revision date.
13. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact:
Email: sales@levelcustom.co.uk
Company: Level Velo Ltd (Level Custom)