Terms & Conditions – Level Custom

Last updated: 1st April 2026

These Terms & Conditions govern your use of the Level Custom website and the purchase of products from us.

Level Custom is a trading name of Level Velo Ltd.

1. Company Information

Level Velo Ltd
Email: sales@levelvelo.cc
Address: Bartle House, Oxford Court, Manchester, M2 3WQ

2. Use of This Website

By accessing this website, you agree to be bound by these Terms & Conditions.

You agree:

  • Not to misuse the website

  • Not to attempt unauthorised access

  • Not to use the website for unlawful purposes

3. Products & Orders

All products are subject to availability.

We reserve the right to:

  • Refuse or cancel any order

  • Limit quantities

  • Modify or discontinue products without notice

Once an order is placed, you will receive confirmation via email. This does not constitute acceptance of the order, which occurs once the order is dispatched.

4. Pricing & Payment

All prices are displayed in [currency] and include VAT where applicable.

We reserve the right to change prices at any time.

Payment must be made in full at the time of order.

5. Shipping & Delivery

Delivery times are estimates and not guaranteed.

We are not responsible for delays caused by:

  • Couriers

  • Customs processes

  • Events outside our control

Risk in the goods passes to you upon delivery.

6. Returns, Refunds & Exchanges

Please refer to our Returns, Refunds & Exchanges Policy for full details.

7. Custom Orders

Custom and personalised products are subject to separate terms outlined in our Custom Orders Policy.

By placing a custom order, you agree to those terms.

8. Intellectual Property

All content on this website, including:

  • Logos

  • Designs

  • Text

  • Images

is the property of Level Custom or its licensors and may not be used without permission.

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for indirect or consequential losses

  • Our total liability is limited to the value of the order

Nothing in these terms excludes liability for death, personal injury, or fraud.

10. Product Use

Our products are intended for cycling and sporting use.

We are not responsible for:

  • Misuse of products

  • Improper care or maintenance

11. Privacy

Your personal data is handled in accordance with our Privacy Policy.

12. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

13. Changes to These Terms

We may update these Terms & Conditions at any time.
Changes will be posted on this page.

14. Contact

For any questions, please contact:
sales@levelcustom.co.uk